Returns & refunds

• 14 days to request a return from the day your watch is delivered
• Free return if your watch is faulty, not as described or not what you ordered
• Original method refunds go back to how you paid, in the currency you paid

Changed your mind?

You can return a watch for any reason within 14 days of delivery. It must be unworn and in the condition you received it, with its box, protective film, tags, manuals and any accessories that came with it.

We can’t accept a change-of-mind return if the watch has been worn or marked, or if its packaging or accessories are missing. Removed bracelet links must be returned with the watch.

Faulty, not as described, or the wrong item

If your watch arrives faulty or damaged, isn’t as described, or isn’t what you ordered, tell us within 14 days of delivery. Include your order number and a photo. We will cover the cost of the return, then offer a replacement where one is available, or a full refund including the original delivery charge.

This does not limit your rights under the Federal Competition and Consumer Protection Act 2018 or any other consumer law that applies to you.

How to return a watch

• With an account: go to My Account → Orders, open the order and choose “Request a return”. Pick the watch, tell us why, and send.
• Guest checkout: contact us with your order number and the email you used.
• We reply with the return address and instructions. Please don’t send a watch back before we’ve confirmed the return.
• Pack the watch securely in its original box, inside a protective outer package, and keep proof of postage.

Return delivery costs

For change-of-mind returns, the cost of sending the watch back is yours. For faulty, not-as-described or wrong items, we cover it.

Refunds

When the watch reaches us, we inspect it and email you the outcome. Approved refunds go back to the payment method you used, in the currency you paid. Bank transfer orders are refunded to the account details you give us. Once we have issued it, your bank or card provider may take a few working days to show the refund.

For change-of-mind returns we refund the price of the watch. The original delivery charge is refunded only when the watch was faulty, not as described or the wrong item.

Exchanges

To swap for a different watch, return the original for a refund and place a new order. That way the watch you want isn’t held up and you pay only for what you keep.

Questions

Email orders@oddwrist.com or use our contact form, and include your order number.